Help centre / Owners
Help for owners.
Everything you need to run Dukky for your business, in short answers. Kwak kwak.
Getting started
How do I get started?
Start your free trial with your work email, and Dukky emails you a sign-up link, so there's no password to set. Setup is three short steps: your business, the people you look after and the occasions to cover. Then you add your card, and the free trial starts.
Is anything sent or charged before I add my card?
No. Nothing is sent or charged until a card is on file. Add it in your first 7 days so no gift is missed: without a card, Dukky stops preparing gifts after 7 days.
Adding people
How do I add my people?
Type them in, or import a file on People. Any spreadsheet works with a header row: Name and Email, plus any of Birthday, Start date, Team, Address, Suburb, State and Postcode, with dates as DD/MM/YYYY. Excel (.xlsx) or CSV, up to 5 MB.
Can I bring people in from Xero?
Yes, from your Xero Payroll reports. In Xero, go to Reporting, then All reports, and open Employee Contact Details. Set Employment status to Active, then choose Export, then Excel. For start dates, export the Employee Remuneration report the same way. Choose both files on People: Dukky matches them by name and shows you everyone before anything is added. It's a file import, not a live Xero connection.
Does Dukky see everything in my file?
No. The file is read on your own device, and only the details Dukky uses are sent. Pay rates, phone numbers and ages in a Xero export never reach Dukky.
How do I add clients?
On People, add them as clients, typed in or from a spreadsheet. Client gifts run on their own plans, like Client anniversaries, which you set up from Plans.
What happens when I remove someone?
Their unpaid gifts are cancelled at no charge, any gift already paid for still goes, and their past gifts stay in your history, marked as removed.
Plans and moments
What's a plan?
A plan is a set of moments for a group of people, each with the amount the person receives. Dukky starts you with Birthdays, Work anniversaries and New starters, and Client anniversaries for clients. Change any of them, or create your own plan in Plans, like End of financial year.
Can a plan wait for my OK?
Yes. In the plan's settings, tick 'Ask me before each gift sends'. Then nothing sends until you approve it, and approving sends it straight away. Leave it off and each gift sends by itself: we email you before it's charged, and you can skip it until it sends.
Can I cap what one person gets?
Yes. Each plan can have a per-person yearly budget: the most each person can receive from that plan in a year. Leave it empty for no limit.
Approve or skip
What emails does Dukky send me before a gift?
Dukky checks dates every morning and emails you about each gift up to 7 days ahead. On a plan that sends by itself, the email has a Skip button, which works until the gift sends. On a plan that asks first, it has Send now and Skip, and says what your card will be charged. The links work for 10 days, with no login needed.
What if I add a date at short notice?
A date added at short notice, even the night before someone's birthday, still goes out on the day on a plan that sends by itself: you get the email that morning, and the gift goes the same morning. A date added in the days just after it passed waits for you to send it or skip it.
Upcoming
What's Upcoming?
Upcoming lists the gifts Dukky has prepared, until each one goes. Send or skip a gift on a plan that asks first, and skip one that sends by itself until it goes. A gift that sends by itself has no Send now before its day.
Why is a gift waiting?
Two checks can hold a gift, with nothing charged while they do. A new account's gift charges are limited to AU$2,000 and 50 gifts, service fees included, until the first subscription payment has gone through and 30 days have passed since the card was added. And Dukky checks some cards before charging them for gifts. Upcoming shows which gifts are waiting, and why. Planning a big batch, like Christmas? Email hello@dukky.co first.
Gift cards
What does the person get?
An email from your business, via Dukky, with a button to open their gift. They choose their own gift card, up to the amount you set, on our gift provider's site.
Which gift cards can they choose?
Gift cards from the range our gift provider offers in Australia. For employees, and for clients while your account is new, it's gift cards only: no cash, bank transfer, PayPal, prepaid Visa or charity. After that, a client may see other options from our gift provider too.
What does a gift cost?
The amount you set, plus a service fee of 5% + AU$0.50, never taken out of the gift. A gift card is charged when it goes out; a gift our concierge orders is charged when you choose it. Send a AU$100 gift and they get AU$100; you're charged AU$105.50. A gift card can be up to AU$2,000.
What if they don't open it?
Gift links work for 30 days, and the email says the last day to open it. If someone's link has expired, see below.
Someone's gift link has expired. Can they get a new one?
Email hello@dukky.co and tell us who it was for. If the gift can still be used, we'll email them a fresh link at the address you have for them in Dukky, and let you know.
Kwak research and the concierge
How do I ask Dukky to find a gift?
In Send a gift, choose 'Let Dukky find it'. Or set a gift on a plan to 'Ask me if Dukky should find something', or to 'Always find something'.
What does research cost?
Gift research is included: 1 research a month on Autopilot and 10 on Picks, each one up to 3 ideas checked by a person at Dukky. Unused ones don't carry over. An extra research is AU$19, charged only when you ask for one or set a gift on a plan to 'Always find something'.
Who orders the gift?
Then you choose who orders the gift. Order it yourself from the shop, and there's nothing more to pay Dukky. Or have Dukky order it for AU$29 plus 10% of the gift on Autopilot (10% of the gift on Picks), in place of the service fee.
What can the concierge send?
Hampers, experiences near the person, and vouchers that aren't in our gift card range. A hamper is posted; an experience or a voucher is emailed to them by the shop. Kwak only ever sees their region, never their name or street, and a suburb only if an employee typed one themselves, say for a favourite local spot. Alcohol isn't offered. Ask at least 10 days before it needs to arrive; there are no arrive-by dates from 14 December 2026 to 8 January 2027. If the gift can't be got in time, they get a gift card of the same value instead and you aren't charged again (the concierge fee stays).
Is Kwak an AI? Will it look people up?
Yes: Kwak is an AI, and it helps find the ideas. It researches gifts, never people: it doesn't look anyone up online. A person at Dukky checks every idea before you see it. Answers are processed by Anthropic in the United States, without the person's name or email address, and aren't used for training.
The questionnaire
What does my team share, and what do I see?
Employees get an optional questionnaire about what they're into. It takes about 3 minutes. Their answers belong to them: you never see them. You see the gift and a short reason about the theme (say, 'Reading is their thing'), never their answers. They can change their answers while it's open, and delete them at any time.
How do I turn the questionnaire on?
In Settings, switch on 'Ask my team what they're into'. Dukky sends invites on weekday mornings: new employees get theirs after they're added, or from their start date if that's later, and each person gets the invite and at most one reminder, 5 to 21 days later: at most two emails per email address, ever. Changing someone's email address starts again at the new address. Clients are never asked. Invites only go while your subscription is active.
Billing
What does Dukky cost?
Two plans, GST included. Autopilot is AU$990 a year, or AU$99 monthly. Picks is AU$1,990 a year, or AU$199 monthly, with 10 gift researches a month and a smaller concierge fee. Gifts are separate on both: the amount you set plus a 5% + AU$0.50 service fee on every gift card.
Where are my invoices? Can I get a tax invoice?
Your plan, billing interval, invoices and card are in Settings, Manage billing. Need a tax invoice for your subscription or Dukky's fees? Email hello@dukky.co and we'll send you one.
Can I get a record of every gift for my accountant?
Yes. Spending downloads every paid gift as a spreadsheet (CSV): who received it, the occasion and its date, the gift value, the service fee and the total charged. How gifts are treated for tax depends on your business and who receives them, so please check with your accountant. This isn't tax advice.
The free trial
How does the free trial work?
It's a 14-day free trial, card required, on your business's first subscription only. Unless you cancel before it ends, the first payment is charged then. It covers the subscription, not the gifts, which are charged as they go out, and it includes the month's research. Subscribe again after cancelling and billing starts straight away.
Cancelling and switching
How do I cancel?
In Settings, Manage billing. Cancelling takes effect at the end of your current billing period, and from then no new gift is sent or charged. There's no prepaid balance: each gift is charged on its own when it goes out, so nothing is left sitting with us. You can restart from Settings, without a new trial.
How do I switch plans, or between monthly and yearly?
You can switch between the Autopilot and Picks plans, or between monthly and yearly billing, in Settings, Manage billing. An upgrade (Autopilot to Picks, or monthly to yearly) takes effect straight away, and the prorated difference for the rest of the current billing period is charged then. A downgrade (Picks to Autopilot, or yearly to monthly) takes effect at the end of the current billing period, and you keep your current plan until then.
Data and privacy
Where is our data kept?
Your workspace database is in Sydney and the app is served over HTTPS. A few providers, like Stripe for payments, are overseas, and our privacy policy lists them. Dukky never sees or stores full card numbers: Stripe handles payments.
Who at Dukky can see our data?
People at Dukky see workspace data only to run the service. The staff view never shows questionnaire answers, gift card links or card details, and every change made through it is recorded. A person at Dukky who checks gift suggestions may see an employee's questionnaire answers.
How do I get a copy of our data, or delete it?
Email hello@dukky.co from your workspace admin's address. We'll send an export to that address, or delete your workspace's data, or one person's, within 30 days, except records we must keep by law. To close your workspace, email us too. Removing someone from People keeps their gift history; it doesn't delete it.
Still stuck? Ask a person.
Email hello@dukky.co and a person at Dukky will get back to you. Thinking about Dukky for your business? Book a 30-minute chat with the founder.